Today, New York Attorney General Eric Schneiderman filed a lawsuit accusing Charter’s subsidiary, Spectrum, of lying to customers about the internet speeds it advertised and the reliability of its network.
Charter’s subsidiary, Spectrum, was previously known as Time Warner Cable until last year, when the name changed after a $65 billion merger. Although TWC still exists in some parts of the country, Charter has publicly stated it will eventually market those services under the Spectrum brand.
The lawsuit, filed in State Supreme Court in Manhattan, accuses Spectrum of defrauding customers since 2012 by charging them for services it knew it could not provide. It claims the company “conducted a systematic scheme to defraud and mislead subscribers” by promising Internet speeds that it couldn’t actually deliver. The lawsuit goes on to explain how the company leased more than 900,000 older-generation modems and wireless routers to subscribers that it “knew were incapable of achieving the promised internet speeds.”